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Contact
Questions about your order, delivery times or paying at the door? Write to us: we read one person at a time and give you a clear answer, with your order number already to hand.
- Pay at your door
- Support in your own language
- Mon-Fri 9-19 · Sat 9-13
Our channels
The easiest way to reach us is by email or with the form alongside. Reading your message is our small team (Elena, Marco and Sofia), not an automated system, and we'll help you in your own language too.
For any request: questions about a product, the status of an order, invoices or returns. We reply within one business day, often within a few hours.
assistenza@cozelia.com
Send an emailContact form
Prefer a guided message? Use the form alongside: choose your topic and we'll reply by email.
Go to the formOpening hours
Our customer support is available:
- Monday - Friday: 9:00 - 19:00
- Saturday: 9:00 - 13:00
- Sundays and public holidays: closed
Support in your own language. We reply in Italian, English, and the languages spoken in our Eastern European markets. Feel free to write in whichever language you prefer: we will reply in the same one.
Send us a message
Fill in the fields below. The order number is optional, but it helps us get back to you faster.
Pay on delivery No upfront payment to contact us or place an order: you pay the courier when the parcel arrives.
Frequently asked questions
See allHow do I know where my order is?
We send you updates by email at every step. You can also follow everything in real time from the tracking page or your account area, using your order number.
Can I really pay only on delivery?
Yes. With cash on delivery you pay the courier when you receive the parcel, in cash or by card where available. We ask for nothing upfront when you order.
How quickly do you reply to messages?
We reply within one business day, often within a few hours during opening times.
Prefer cash on delivery? We explain in plain words how paying at your door works, step by step. Here's how cash on delivery works.